All Gear Dynamics products are warranted to original owner to be free of defects in material and workmanship, for the life of the product. What does that mean? It means that if any of our gear fails due to a manufacturing related defect, we will repair or replace the item, at our discretion. Please retain your invoice as proof of purchase.
This warranty does not cover damage caused by improper use, negligence, normal wear & tear or breakdown of materials over time. Needless to say the following is also NOT covered by warranty:
- Damage from explosives
- Bullet holes
- Knife punctures or slashes
- Any other destructive way you can think of!
We understand that our gear will end up in some "hard use" situations and for that reason we can and will repair damaged gear that is NOT covered by warranty for a reasonable fee. Every situation is different so we will make the assessment when we have the gear in hand. For all warranty or repair related inquiries, contact us directly via email and let us know what the situation is BEFORE sending us anything in the mail. If you are sending us a piece of gear to repair please make sure it's clean!
No claims or representations, whether expressed or implied, are made as to the safety, reliability, and performance of any of our companies' products. In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products. The end user assumes ALL risk.
The website will accept most major credit cards as a payment method. Please be sure your information matches your card. If you'd like to pay with a PayPal or an Interac E-Transfer (Canada Only), we can manually write up your order. Just send us an email with the order details and we will send you your total with directions on how to pay. Please note, that while we do not charge any fees for processing credit cards or Interac E-Transfers, there is a +4% fee for PayPal payments.
Most of our gear is made to order, and as such there is usually a lead time. We try and complete most of our regular products within one work week, but occasionally we fall behind if there is a higher than usual volume. Custom made gear is around one month, and this can include regular products in special order colours. Please feel free to contact us about your order if we've gone past the usual lead times.
We offer a 10% discount to all active military & law enforcement personal, regardless of your country! In order to qualify for this discount, you need to contact us via email with a digital scan of your issued photo ID. You may block out your picture for privacy purposes, but your name must be visible and match the name you will be placing the order with. Once confirmed, we will provide you with a coupon code to use during checkout.
Returns & Exchanges
Our policy is super simple. If you are not satisfied with a piece of our equipment, let us know within 10 days from the time you receive your package and we will issue a refund. Refunds do NOT include the amount you paid for shipping and you are responsible for all return shipping costs. ALL products MUST be unused with any packaging intact. Again, please contact us first before sending us anything. Custom made products and sale items are a final sale and are not subject to our return policy. Most of our gear is "made to order" and because of this, there is a 10% restocking fee for any size or colour related exchanges. Please be sure of what you are ordering and if you have any questions, don't hesitate to contact us!
We ship via Canada Post only. Shipping charges are calculated based on the contents of your shopping cart, this ensures the best possible price. We've also taken the liberty to list the delivery standard that Canada Post provides. Obviously, once the item leaves our hands we have no control over unexpected delays or if it arrives late or damaged. If this happens, we will work with you to resolve the issue with Canada Post as quickly as possible.
For shipping within Canada we use Expedited Parcel™ (1 - 7 Business Days).
For shipping to the United States, we use Expedited Parcel™ - USA (4 - 8 Business Days).
For international shipping, we us International Parcel - Surface (4 - 6 Weeks).
The rates displayed during checkout are the cheapest, trackable option. We can offer cheaper services, but these are not trackable and we cannot guarantee delivery. Cheaper services may not be available to all destinations and generally have a weight limit. If you would like a custom shipping quote, please contact us before placing your order.
Countries we ship to
- Czech Republic
- New Zealand
- United Kingdom
- United States